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The official blog of ServiceCEO.

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Whether your business is based on clients or customers – when you sign a contract, a project begins. With this, your team has to ‘divide and conquer’ to get things moving and completed in a timely manner. Some businesses don’t prioritize their projects enough, but rather take on new projects at once, and each team member handles the project completely themselves. While this works, it can cause stress, and decrease the likelihood of completing the project in a timely manner, or make it harder to achieve success quickly.

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When it comes to customer service, it’s extremely important to remember that each person who is reaching out either has come across an issue with the service, or has a question about how to use the service you are providing. This is not to say customer service is based on the actual call, but rather the experience of the caller to get to a representative.

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Whether you are new to the cleaning industry, or an established cleaning company, it’s always best to stay ahead of the curve. The cleaning industry has become extremely competitive over the years, as more homeowners and business owners turn to outside companies to maintain their spaces. We’ve compiled a list of 6 ways to lead your cleaning business to success:

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When it comes to business, you have to take the good with the bad, and sometimes the bad means dealing with difficult customers. Now, difficult customers is not to say they aren't good customers - they just take a little extra attention to ensure happiness. Many customers appear difficult due to some things not working properly, their products haven't arrived on time, or they were unhappy with your response to a problem they were having. There are many ways to diffuse the situation, and with that - we've compiled five tips to help you:

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If you’re looking for ways to generate more revenue these upcoming months, think about expanding your offerings to include some “spring cleaning” essentials. In addition to your regular offerings, you can include the following items for an extra cost:

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