The official blog of ServiceCEO.
Between social platforms and online review sites, complaining about a company is easier than ever. Not only is the message heard by thousands, if not millions of people—the review can remain online for many years, hurting your business in the long-run. One of the best ways to address customer complaints before they hit the web is to simply ask them “What can we do better?” This seems simple, but you would not believe the feedback you will receive! From here, you can see where your business excels and where it needs improvement.
While these customers may seem like a burden, listen to what they have to say. They are most certainly passionate about what they expect from someone in your industry. If you can make the changes they’re looking to see, you’ll most likely turn their complaints into positive reviews—having them as a customer for life and one of your top referrers.
One of the best ways to squash these negative reviews is to address them as soon as possible. Responding to a negative review in a timely fashion is necessary for both social platforms and online review sites. Simply addressing the negative review (professionally) can help you avoid an even bigger headache later on. Also, don’t forget to thank those customers who leave you positive reviews as well!
Take what your customers have to say to heart and work on improving your business from there. Whether it’s the way a job was completed or the time it took—there is always a way to improve upon your current process. Has another customer complained about the same issue previously? If so, you will most likely hear the same complaint from additional customers in the future. While everyone makes mistakes, it is important to take into consideration what your customers are saying—bettering not only your business, but yourself as well.
For more information on turning your complaints into opportunities, click here.
Ready to Learn More About ServiceCEO? Call us at 866-606-6256 to learn more about how ServiceCEO can help your business with accounting, CRM needs, scheduling, routing and more.
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Ready to Learn More About ServiceCEO?
Call us at 866-606-6256 to learn more about how ServiceCEO can help your business with accounting, CRM needs, scheduling, routing and more.