The official blog of ServiceCEO.
Detecting a disengaged employee can be difficult if you don’t have your finger on the pulse of the level of satisfaction within your company. Creating a positive company culture from the beginning can help improve employee retention, as well as keep your customers happy.
Identifying these employees in the early stages of disengagement will help address where the issue lies, and what you can do to get them back on-board. Recent studies show that up to 70% of employees are disengaged. Recognizing the following traits will help you detect a disengaged employee:
Habitual Complainers. Nothing is ever good enough for them. They often make excuses and don’t take responsibility for their actions.
Refusal to Grow within the Company. If you are able to offer the opportunity for employees to grow, and they refuse to take it, consider this a red flag. If they’re not willing to invest in themselves, they’re most likely not willing to invest in your company.
Irresponsible & Distracted. If employees are missing deadlines or showing up late to work, they’re not 100% with you. They’re most likely distracted with negative thoughts about your company.
Now that you’ve spotted these tell-tale signs, what can you do about it? One of the best ways is to talk less and ask more questions. By asking “what do you think?” or “how can we do this better?” you’re showing that you value their opinion and they’re an asset to the company.
Another way to re-engage employees is getting them to reconnect with the company. Instead of telling them they need to get their act together, asking “what can I do to help?” is a better approach in getting them back on-board.
Keeping employees happy and engaged is critical to your company’s success. You need to continuously invest in your employees and their happiness in order to keep your company thriving.
Learn more about keeping employees happy.
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