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Create an All-Star Team

Posted by on in Service Industry Tips
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Whether you’re in the beginning stages of the hiring process or you’re looking to improve your current team, there are certain things that have to be done as the owner or manager. You have to keep in mind that the culture of your company starts from the top. If you have a negative attitude and do not treat your employees with respect, you will notice the same negativity throughout your company.

Instead, you have to embrace a positive culture and treat everyone as individuals. If you do so, your employees will respect one another, as well as carry out the mission of your business, making customers happy.

Once a positive culture is instilled companywide, bringing the right people onboard should be easy. Rather than having only one or two people from your company sit in on the interview, invite members from different departments as well. Here at Marathon Data systems, we have potential candidates take a caliper test during their interview. This allows us to see if the individual will be a good fit for the company, as well as where their greatest potential lies.

Defining what ‘fit’ means to you needs to be determined beforehand. If you base your hiring decisions on experience alone, you might find their personality is not a good fit for the culture you’ve created. You also need to establish what you’re not looking for in an employee. Recognizing these red flags early on in the interview can help streamline those next steps in the hiring process.

If you find your current employees are unhappy and there’s negativity within the company, you have to make changes—it’s never too late. Ask your employees what you can do to make their work situation better and make improvements from there. Once changes are made, you’ll notice an improvement in your employees and their work performance.

When your team is on board with your mission, as well as one another—your company will thrive. Ultimately, your all-star team will allow you to increase sales, bring in new business and help retain current customers.

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